OUR RETURN POLICY Table Lamps, Sconces & Chandleiers: No returns unless damaged in transit or defective from factory. Fine Crystal Gifts, Awards, Trophies, Award Bases: No unauthorized returns. You must have a Return Authorization Number for any item purchased from our company. All returns for undamaged goods will incur a 20% restocking charge. No returns are accepted on personalized or decorated merchandise, nor on custom made products. No credits for Freight & Insurance or Rush charges will be issued. Shipping liability: the merchandise becomes your property at the time accepted by the carrier. Cancellations: The customer is responsible for all costs incurred prior to notifying Beverly Hills International, Inc. of the cancellation. Fine crystal awards, engraved crystal, crystal vases and bowls gifts and awards, crystal gifts, crystal awards, promotional crystal awards, custom crystal gifts, crystal gifts, glass awards, recognition awards, crystal trophies. Engraved lead crystal, optic crystal awards, corporate awards, crystal trophies, etched decanters, crystal gifts, engraved gifts etc. The Crystal Showroom offers a wide product line of engraved crystal awards, promotional crystal gifts, crystal awards, promotional crystal awards, custom crystal creations, recognition awards, crystal giveaways, corporate or personal engraved crystal awards, trophies, gifts and artglass.